Six cornerstones

Our strategy for creating sustainable shareholder value is built on six cornerstones designed to promote customer and employee retention, drive profitability and capture synergies within our global business.

Profitable growth Profitable growth
  • Improved market management
  • Selective acquisitions

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Customer Centricity Customer centricity
  • Deep customer understanding
  • Group-wide customer satisfaction metrics

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Operational transformation Operational transformation
  • Transactional excellence and expense management
  • Intensifying The Zurich Way

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People Management People management
  • Employee engagement, performance culture
  • Systematic planning for future staffing requirements

Organizational Agility Organizational agility
  • Clear accountability and focused responsibility
  • More competitive organization

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Financial Discipline Financial discipline
  • Continued disciplined risk-adjusted long-term view
  • Follow-through measurement of business decisions

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