We run a people business. The strong relationships we enjoy with our customers form its foundation. We depend on our customers’ willingness to grant us their fiduciary trust, and we honor that trust by putting those relationships at the heart of all we do.

 
As illustrated throughout this report, we are dedicated to forging a deep understanding of our customers’ needs, treating them like individuals, and making sure they feel comfortable talking with us and confident that we will listen.

We also depend on continued strong relations with the people who work alongside us in the market. Brokers, agents, financial advisers and other distribution partners are vital to our business. Only by maintaining strong relationships with them, and inspiring them with our customer focus, can we be sure that the connection to customers is open so that we can follow through on delivering the right solutions when it really matters. And since our business is growing, both organically and inorganically, we strive to reap the rewards of diversity, drawing from the range of perspectives and cultures represented throughout our Group. After all, synthesizing different views is the principal means by which we will expand and improve.

For all these reasons, we understand that investing in our people is an investment in our future. We are constantly striving to make sure that the processes and structures in place for empowering the roughly 60,000 employees of Zurich to meet our customers’ needs are converging on one global, Zurich-wide standard.