For us, every customer claim is our opportunity to truly deliver when it matters and to define and differentiate the Zurich customer experience.
Even before you have a claim, we recommend that you meet with one of our financial lines claims contacts to get to know the Zurich difference. Your local claims contacts can be found under the specific region found in the links to the left.
The moment you report a claim, our team of claims professionals will swing into action, delivering swift and transparent claims assistance wherever you need it. Our global claims team consists of 8,000 professionals with an average of 10-12 years or more of experience, including international claims experience. For Financial Lines, we have 150 claims professionals around the world that are available to assist you on your claim.
Special investigative unit teams in both North America and Europe help customers reduce the incidence and costs of insurance fraud. Most countries have major loss teams tasked with handling complex claims and have a central technical center of excellence.
Combining global experience with local knowledge, we will tailor our claims process to give you the assistance you need while helping you to reduce your claims costs, and thus your total cost of risk, over time. Throughout your claims process, you will be assigned an experienced claims practitioner with up-to-date knowledge of your territory and your industry sector. This allows us to deliver consistent claims attention and support to the same Zurich global standard anywhere in the world.
That’s what we mean by Zurich HelpPoint delivering what you need where and when you need it most.
Please read more about our international claims capabilities or click on the links found to the left to find your local claims information.