Zurich HelpPoint for large and multi-national corporations* 

Big companies need reliable, scaleable solutions that can move across industry sectors and borders.

Deep understanding of your unique business risks

Whatever your challenge, our large network of risk engineers armed with knowledge and insight into specific industries can help you find a tailored solution.  We will tap into our topic experts from around the world to develop a solution together with you.  In addition to experts, you will have access to risk information and risk improvement management tools (e.g. Crimson in EU, ZRisk in US). You can also tap into the knowledge base of our various industry groups, including Automotive, Construction and Real Estate.

Tailored solutions to meet customer needs

Our comprehensive and wide product range and large capacity allow us to offer tailored solutions to meet customer needs.

Relationship management – a single point of access for global service

A dedicated Relationship leader supported by a dedicated customer team will service all your needs globally and locally, providing you with experts in the areas you need e.g. claims, underwriting, servicing and finance. Your Relationship leader will facilitate your access to decision makers when you need it.  We take a “whole account view” when working with customers – not only by line of business.

We work in a collaborative three -way partnership between customers, their brokers and Zurich.

Dedicated claims service

Where needed, we can provide a global claims executive to oversee everything.  We can offer tailored claims service through agreed claims protocols, so the customer knows what to do when a claim happens. Our US customers can keep updated on Risk Intelligence by checking claims reports online, and this is coming soon in Europe.

Access to a world class global network

We provide tailored insurance solutions in more than 170 countries.  Zurich Multinational Insurance Proposition (MIP) provides global insurance coverage, aligned with local regulations.  We have a unique delivery system – IPS – that has “Operating Directives” to ensure that there are set standards of delivery for program business in terms of issuance of policies, etc. We have the ability to provide exact information of when the customer can expect delivery or why something is delayed. We produce regular Metrics Reports which assess the efficacy of our delivery system.