Code of conduct - Zurich Basics

Zurich Basics is our code of conduct. It states our basic values and the rules to stay in accordance with the highest ethical, legal and professional standards.

Our basic values foster trust with all our stakeholders, helping us to meet or exceed their expectations.

Integrity

We treat everyone in a fair and honest manner.
We comply with all applicable laws, regulations and internal policies.

Customer centricity

We put customers at the heart of all we do.
We deliver when it matters.

Teamwork

We work together as one team.
We share and communicate openly and fairly.
We value our diverse, talented workforce, and support them so that they can contribute to their full potential.

Sustainability

We create value for our shareholders, customers, employees, for our company and for society by proactively addressing social, environmental and governance issues.
We prioritize issues based on the potential impact on the business, level of societal concern and our ability to make a difference.
We value long-term success over short-term gains.

Excellence

We aim for the highest quality and strive for continuous improvement.
We test what we do and how we do it for fairness, diversity, trust and mutual respect.

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