The Way Forward

For many people, 2002 will be remembered as a difficult year. It produced unusually tough challenges for the insurance industry, and these continue in the present climate of volatile financial markets and low interest rates.

For Zurich, one thing is clear: the status quo is not an option if we are to move strongly ahead and rebuild value for our shareholders. We determined six months ago to meet these challenges with actions and our program is well under way. We know it will not be easy, but are convinced we will succeed by focusing relentlessly on two objectives – returning the company to profitability and making the most of the strengths that have helped us to thrive and grow for more than 130 years.

We Begin with our Strengths

	A pioneer in the industry with more than a century of experience and innovation
	A global insurer and one of the world’s major players. Among other credentials, we insure most of Fortune’s Global 100 companies
	Among the top five insurers in our three key markets – US, UK and Continental Europe
	A market leader in providing solutions to help our customers manage risks
	Long-term relationships built on trust and responsiveness