Carmen Chiu

Carmen Chiu, Manager of Recruitment Centre, Life Business, Hong Kong

Why Zurich?

"I was attracted by the Zurich Management Trainee Program which gave me the opportunity for job rotation in different departments so that I could have the chance to participate in various projects. So I decided not to lose this precious opportunity and spent two years attending the program".

• Born in Hong Kong; speaks English, Mandarin and Cantonese; enjoys traveling, swimming and playing badminton.
• Graduated with a Bachelor degree in Accounting from Hong Kong University of Science and Technology.
• Since joining Zurich in 2002: started as management trainee, working in the Sales Training Department; was given the challenging assignment of setting up new Adviser Development Centre, the centralised platform for agency recruitment & training; promoted to manager in 2007 with the main responsibility of setting up a physical recruitment centre to attract new recruits; supports Life business to drive and formulate business and recruiting strategies as well as develop plans together with teams for strategy implementation to achieve company business and recruitment targets.
• Significant projects: organised an Executive Training course at Tsinghua University, as an initiative for the Zurich Academy; project manager for the review of the existing Direct Sales Force recruitment and retention strategies of the company, focusing on enhancing recruitment proposition, improving the company's quality control and performance of recruitment and development.

Why I'm still here?

"I am interested in new challenges and keen on traveling to gain more experience in the management area. Zurich gives me the chance to explore different aspects of projects either in Greater China or in Hong Kong. Moreover, market penetration in insurance is still relatively low in Hong Kong and even lower in China, which means there is a lot of potential and opportunity for Zurich".

Bottom line

"If I were interviewing you I'd look for someone who is innovative and willing to accept challenges".

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