Zurich HelpPoint

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Tapping global resources to solve a local problem

During the massive 2007 UK floods, thousands of homes were inundated and people were displaced.  Before the homes could be cleaned, renovated or rebuilt, they needed to be thoroughly dried out. The commercial dehumidifiers required for the task were soon in short supply, and many people were told they would just have to wait until their insurers could locate the equipment.

Fortunately, the Zurich team was on the case.  They anticipated the need for dehumidifiers, tapped into their global network, and arranged for an extra stock to be delivered to the hardest hit communities.  Their quick thinking and fast action ensured that Zurich customers received the fast and fair service they deserved, and helped everyone to get back in their homes in the shortest possible time. 

Once again, Zurich HelpPoint proves the power of a global reach to deliver locally.