For most drivers an accident can be a traumatic and confusing experience. In this situation it is easy to forget what information you will need to provide to your insurer, so we have provided details of how to contact us and the information
we will need.
What to do in an emergency
By providing the following information, we can quickly progress any claims:
- Registration number and name of policyholder.
- Subsidiary that employee works for (if appropriate).
- Insured driver details – including name and contact information.
- Incident details – including time, date and circumstances.
- Insured vehicle details – including damage and whether recovery is required.
- Third party details – including name and contact information.
- Injuries to you or a Third Party – including name and contact information.
- Witnesses – including name and contact information.
- Police involvement – including name and contact information.
By supplying us with this information we can ensure that we keep you on the road and minimise inconvenience.
Vehicle damage covered by the policy whilst abroad
If your policy provides cover for vehicle damage the following information applies when you are abroad:
Minor damage
If the vehicle has sustained only minor damage and a repairer can make temporary repairs to make it roadworthy,
you are authorised to have these repairs carried out. The charges for the work, together with the cost of removing the vehicle to the nearest repairer will form a valid part of your claim. Please retain all receipts.
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Other damage
Where the vehicle has sustained more serious damage, immediately telephone SOS International, +45 70 10 50 50.
SOS International’s 24 hour emergency switchboard operates 365 days a year. Experienced operators who deals with all types of motoring problems will answer your call.
They will need to know the following information:
- Your name and the name of the policyholder.
- Subsidiary that employee works for (if appropriate).
- The address and telephone number where you may be contacted whilst abroad.
- Your policy number.
- Your green card number (if applicable).
- The cover provided by your policy, i.e. comprehensive or third party, fire and theft.
- Vehicle details, registration number.
- Brief details of the damage.
- Brief details of the accident.
- Any injuries to you or a third party, with names and contact information.
- Any witnesses and police involvement, with names and contact information.
SOS International will arrange for the vehicle to be taken to a suitable repairer or recovered to your domicile. It is important that you do not give instructions, either verbally or in writing to the garage where your vehicle has been taken for repair. Zurich or their appointed representatives will give the appropriate authorisation.
If you have to leave your vehicle at a garage following an accident, please ensure that you leave the log book (if available) and keys with the garage. Failure to do this could cause lengthy delays in the repatriation of your vehicle. You should not leave any valuables in the vehicle. Do not leave any article in the vehicle that you need to declare to customs. This could delay repatriation.
If you have arranged separate European breakdown or recovery and you use this facility to have your vehicle brought back to your domicile, you must report this to your broker or Zurich. You must also report the name and address of the garage in this country to which the vehicle has been or will be taken.
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Personal injuries following an accident abroad
If you or your passengers have sustained injuries as a result of an accident, immediately telephone SOS International or Zurich in Stockholm. You should also contact SOS International or Zurich if persons other than the driver of the insured vehicle or your passengers are injured as a result of an accident.
Telephone
SOS International +45 70 10 50 50
Zurich Stockholm +46 8 579 330 90
You will need to provide SOS International or Zurich with the following information:
- Your name and the name of the policyholder.
- Subsidiary that employee works for (if appropriate).
- The address and telephone number where you may be contacted whilst abroad.
- Your registration number.
- Your green card number (if applicable).
- The cover provided by your policy, i.e. comprehensive or third party, fire and theft.
- Brief details of the accident, including any injuries sustained.
- Any witnesses and police involvement, with names and contact information.
If, as a result of the accident, you require temporary hotel accommodation, or a replacement vehicle, SOS International or Zurich will help arrange this.
Please note: the cost of accommodation or replacement vehicle is based on your Policy coverage.
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