Broker Relationship Management
We are committed to working with and providing an excellent service to the broking community. It is vital to us that we achieve an understanding of each other’s businesses, strategies and target markets in order to best meet the needs of our mutual customers.
We believe that this integrated approach is essential to ensure we work together as efficiently as possible to mitigate the overall cost of risk to customers.
We will be able to introduce you to key underwriters, enabling you to talk to the right expert underwriter for each of our products and services. We would also be delighted to arrange personalised presentations to your teams to provide an overview of individual products and solutions.
We are committed to the continuous improvement of our business relationships and when we embark on a relationship with customers we monitor our performance through a series of service metrics. We will be able to provide you with all the information you may need to highlight our overall account performance.
We have also developed and implemented a customer feedback process which helps us review the quality of our relationships, to help understand where our strengths are and also which areas require development and improvement. We welcome feedback on all areas of our relationship and our Broker Relationship Management team will work with you to continually review and improve our trading relationships and customer programmes.