Complaints

If you have a complaint.....

We’re committed to a transparent banking relationship with you.  That means we’re always ready to listen to your comments and opinions as they’re vital to our quality of service. So if you are not satisfied with us, please tell us why and we’ll try to answer your concerns.

You can contact us by phone, in writing or by email and we always aim to resolve your complaint fairly and quickly.  If you do have a complaint you can contact us by calling our Relationship Bankers on +44 (0) 1624 671666 or by writing to:

Compliance Manager
Zurich Bank International Limited
P O Box 422
Lord Street
Douglas
Isle of Man
IM99 3AF
British Isles

Fax +44 (0) 1624 627526

Putting things right....

Once you make a complaint, we’ll try to resolve it immediately, if this isn’t possible, we’ll:

• contact you within 5 working days to tell you what action we’re taking and when
• give you a contact name and telephone number for any further information
• keep you up to date on how your complaint is progressing.

Taking things further.....

Zurich Bank International Limited is covered by the Isle of Man Financial Services Ombudsman Scheme which is a free independent dispute resolution service for customers with a complaint against an Isle of Man financial firm such as a bank.

We aim to resolve every complaint ourselves, but if you’re not satisfied with the action we’ve taken, you can write to the Ombudsman.  To find out more visit the Isle of Man Financial Ombudsman website by clicking here or contact him by writing to:

The Financial Services Ombudsman Scheme
Government Buildings
Lord Street
Douglas
Isle of Man
IM1 1LE
British Isles.

In legal disputes the Isle of Man law will apply.