Frequently asked questions

• I wish to transfer my money on a regular basis to another account in a different currency and a different country. How do I do this?

• I may have one-off payments I need to transfer to my account in the Isle of Man. Rather than send a cheque, how can I send the money electronically?

• I have completed a Fax Instruction Form to allow me to transfer funds from my account with Zurich Bank International to another account in my name. Does this Form allow me to transfer my money to an account in another name (third party)?

• How can I be sure that when I speak to the Banking Operations Team on the phone, that my details are secure?

• Can I change the date of my statements?

• A cheque appears on my statement as a debit, but the person I have issued it to (beneficiary) says they have not received the money, what can I do?

• When I phone my existing bank, I have to listen and select answer machine options before being put through to an operator in a call centre. I want to be able to speak directly to the person who looks after my account and not have to listen to an answering machine. What does Zurich Bank International offer?

• I have heard that offshore jurisdictions are risky places for my money. Is this true?

• If I lose or have my chequebook stolen, who should I contact?

I wish to transfer my money on a regular basis to another account in a different currency and a different country. How do I do this?

This is a very simple process. Once we receive your instructions, we will organise your money to be exchanged into the currency of your choice. Once the exchange has been completed, we will send your money to the destination of your choice and diarise to action on the requested future dates.

I may have one-off payments I need to transfer to my account in the Isle of Man. Rather than send a cheque, how can I send the money electronically?

By clicking on routing details, you will find the information for the currency you're looking for. If you have any queries please feel free to telephone the Banking Operations Team on +44 (0) 1624 671666 for further details.

I have completed a Fax Instruction Form to allow me to transfer funds from my account with Zurich Bank International to another account in my name. Does this form allow me to transfer my money to an account in another name (third party)?

No, the form does not authorise you to send money to an account in another name, however we can send the money to a third party account if we receive your written instructions in the post. Alternatively, if the transfer is going to be regular, you can complete a new Fax Instruction Form by simply downloading the form, completing and returning to us, making sure that the section for "Nominated Beneficiaries" is completed in full. Our Banking Operations Team will be happy to discuss your options with you.

How can I be sure that when I speak to the Banking Operations Team on the phone, that my details are secure?

We pride ourselves in taking that "extra step" when it comes to keeping our customers' information and details secure. Every time we speak on the phone, we will follow the security procedures we have agreed to confirm we are talking to you.

Can I change the date of my statements?

Yes, this is very easy to do, we can change statement dates to annually, monthly, fortnightly or weekly – to request the change simply call the Banking Operations Team on +44 (0) 1624 671666.

A cheque appears on my statement as a debit, but the person I have issued it to (beneficiary) says they have not received the money, what can I do?

Contact the Banking Operations Team and ask for a copy of the front and back of the cheque. Then supply this to the beneficiary to send to their bank. Alternatively the beneficiary's bank can put a trace on the cheque but this can take up to 4 weeks.

When I phone my existing bank, I have to listen and select answer machine options before being put through to an operator in a call centre. I want to be able to speak directly to the person who looks after my account and not have to listen to an answering machine. What does Zurich Bank International offer?

We will answer your call directly, this means you won't have to wait in a queue or speak to a machine, but to a helpful, knowledgeable member of the team. Our Banking Operations Team can assist with all your banking needs and will be delighted to hear from you.

I have heard that offshore jurisdictions are risky places for my money. Is this true with regard to the Isle of Man?

No, this is not true. The Isle of Man is highly regulated and all financial institutions on the Island have to be licensed by the Isle of Man Financial Supervision Commission before they can conduct any financial business. Zurich Bank International has this licence.

If I lose or have my cheque book stolen, who should I contact?

In the first instance, please contact the Banking Operations Team on +44 (0) 1624 671666 and then your local police station.  Once you have done this we will cancel your cheque book and order a replacement for you.