Service Standards

Experience exceptional service

At Zurich Bank International we believe personal service is essential.  You won't find your calls put through to a call centre and neither will you have to ring around to find the right person to talk to.  Instead you'll receive dedicated personal service from one of our Relationship Bankers - you can ring us direct.

Your Relationship Banker will answer your questions and help you get the most from your account. This could include monitoring your account for you and letting you know when certain balances are reached, or moving your money between accounts to maintain agreed balances.

Our Customer Service Charter, located in the 'Downloads' section above, provides full details of our service standards along with information on our payment cut-off times. Our service delivery statistics for the last quarter, October to December 2009, can be found in the table below:

1-October 2009 to 31-December 2009
Service	Standard Delivered
Telephone Calls answered within 3 rings	100%
Correspondence by Letter or Fax fully responded to within 7 business days	100%
Correspondence by Email fully responded to within 3 business days	100%
Accounts opened within 5 business days of receipt of full documentation	100%
Accounts closed within 5 days of receipt of instruction and any required documentation	100%
Payment instructions received prior to stated cut-off times carried out on day of receipt	100%