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Contact us

If you would like to talk to a member of the team you just need to call +44 (0) 1624 671666.

Service Standards

Experience exceptional service

At Zurich Bank International we believe personal service is essential.  You won't find your calls put through to a call centre and neither will you have to ring around to find the right person to talk to.  Instead you'll receive dedicated personal service from our Banking Operations Team - you can ring us direct.

We will answer your questions and help you get the most from your account. This could include monitoring your account for you and letting you know when certain balances are reached, or moving your money between accounts to maintain agreed balances.

Our Customer Service Charter, located in the 'Downloads' section above, provides full details of our service standards along with information on our payment cut-off times.

 

                                Our commitment

 

  • Telephone Calls answered within 3 rings
  • Correspondence by Letter or Fax fully responded to within 7 business days
  • Correspondence by Email fully responded to within 3 business days
  • Accounts opened within 5 business days of receipt of full documentation
  • Accounts closed within 5 days of receipt of instruction and any required documentation
  • Payment instructions received prior to stated cut-off times carried out on day of receipt

 
 
Zurich Bank International Limited, PO Box 422, Lord Street, Douglas, Isle of Man, IM99 3AF, British Isles.
Telephone: +44 (0) 1624 671666, Fax: +44 (0) 1624 627526

Registered office: 43-51 Athol Street, Douglas, Isle of Man, IM99 1ET, British Isles. Zurich Bank International Limited is registered in the Isle of Man Number 22847. Telephone calls may be recorded. Zurich Bank International Limited’s ultimate parent is Zurich Insurance Group Ltd, a Swiss corporation listed on the SIX Swiss Exchange. Zurich Bank International Limited places funds with other parts of its Group and thus its financial standing is linked to that of the Group. Depositors may wish to form their own view on the financial standing of Zurich Bank International Limited and the Group based on publicly available information. The latest report and accounts are available at www.zurichbankinternational.com. Zurich Bank International Limited is a wholly owned subsidiary of Zurich Bank which is regulated by the Central Bank of Ireland. Licensed by the Isle of Man Financial Supervision Commission.