Complaints Policy
Zurich Bank is committed to a transparent relationship with you. That means we are always ready to listen to your comments and opinions as they are vital to our quality of service. So if you are not satisfied with us, please tell us why and we will try to answer your concerns.
In the first instance please contact your deal manager by phone, in writing or by email and we always aim to resolve your complaint fairly and quickly.
Once you make a complaint, we will:
• try to resolve it immediately or, if this is not possible, we will contact you within 5 working days to tell you what action we are taking and when, and
• keep you up to date on how your complaint is progressing for complaints that require more time.
If you are still dissatisfied with our response, or if you do not feel comfortable contacting your deal manager, please contact our Chief Executive Officer, Seamus Palmer (either in writing at our offices, by email to ZurichBank.CEO@zurich.com or by telephone on 01 818 9800). He will look into your complaint personally.
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Our subsidiaries
Zurich Bank has two subsidiary companies: Dunbar Assets plc and Zurich Bank International Limited. To find out more click on the links below.
Dunbar Assets plc »
Zurich Bank International Limited » |
