Thomas Cook GmbH

Zurich will provide optimal support to persons currently traveling with the insolvent Thomas Cook Germany. Under its contractual obligations, Zurich will therefore cover the costs of accommodating travelers in the holiday resort. This also applies to the return journey.
In particular, on the basis of the booking information and without the need to submit separate invoices, Zurich will transfer a down payment of 50 percent to the hotels regarding the outstanding payments for guests currently present in the hotel, as part of the aforementioned cost coverage guarantees. This applies immediately and under the condition that, from now on, these hotels do not ask or otherwise compel Thomas Cook travelers to pay hotel invoices separately.