Awards honor Zurich’s work to develop customer-first leadership

The company’s innovative programs build leaders who can succeed in a fast-changing business world

Zurich’s work to equip leaders with the skills they need to deliver on the company’s customer-first strategy has been honored with two Gold Awards from the Brandon Hall Group for Excellence in Leadership Development, Talent Management and Learning.

Zurich also won a Bronze Award for Excellence in the Talent Management category for its talent development strategy. The Awards will be conferred at a Brandon Hall Group HCM Excellence event in February 2020.  

Brandon Hall Group, a HCM research and advisory services firm, has recognized leading organizations that excel in Human Capital Management for the past twenty-plus years. Award entries were evaluated by business leaders and Brandon Hall Group analysts and executives.

The “Complete Leadership at Zurich” program won gold in the Leadership Development category. “The three-day program focused on reinforcing Zurich’s core behaviors that enable leaders to deliver on our strategy and foster our purpose and values,” said Adrian Stäubli, Group Head of Talent Development. “It is a Group CEO-sponsored initiative to further develop the skills and mindset needed to succeed as a leader in times of rapid change and uncertainty.”

The program was designed in collaboration with Mindgym, a psychology and organizational behavioral solutions provider, IMD Business School and The Iclif Leadership and Governance Centre, a coaching and consulting firm in the areas of leadership development, organisational effectiveness and corporate governance. It focuses on a leader’s role in a customer-service-oriented company and personal energy management and includes a challenge for participants to consider their personal purpose and values.

Zurich was also awarded gold for its Sales and Leadership Academy developed by the company’s business in Turkey to develop sales team expertise. The customer-first training involved 72 hours of classroom instruction supplemented by Ted Talks, reading assignments and other work delivered through a mobile app.

The Bronze Award recognized Zurich’s reworking of its talent management strategy to better align with the company’s business strategy, purpose and values. The company’s talent identification process was redesigned with simpler talent management tools and it worked with Propel International, a talent assessment and development organization, to create Zurich-specific resources for the development of next-generation leaders.

Zurich is committed to developing and growing talent from within for critical roles, according to Stephen LoFrese, Group Head of Talent Management. Initial results of the Assessment and Development Center, designed and rolled-out in collaboration with Propel International, indicate higher retention of key talent and improved quality of succession plans, he noted.

“Talent is our most important competitive advantage, and we are laser focused to ensure that we are developing talent with the right combination of skillset and mindset to deliver on our business strategy,” said Arnold Dhanesar, Group Chief Talent Officer.


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