Measuring our progress on responsible business practices

To ensure continuous improvement in our performance on responsible business practices, we have defined key performance indicators (KPIs) for our sustainability focus areas. Zurich’s sustainability KPIs in the Sustainability highlights 2019 report have been independently assured by an external auditor (Pricewaterhouse Coopers AG). The resulting limited assurance statement is available on page 40.

Zurich has mapped its reporting content to the GRI standards.

  • Responsible investment
  • Community investment
  • Environmental performance
  • Our people
Responsible investment KPIs 2019 2018 Change2017 2016 2015
External asset managers who are signatories to PRI (%)1 81.3% 74.2% 7.1 pts 71.0% 74.1% 70.4%
Group assets managed by PRI signatories (%)2 97.5% 97.2% 0.3 pts 97.2% 97.7% 98.1%
Total amount of impact investments (USD millions)3 4,555 3,790 20.2% 2,830 1,704 1,031
Investment portfolio (USD millions)4 204,803 195,472 4.8% 207,261 195,852 191,238

1 The United-Nations supported Principles for Responsible Investment (PRI)
2 Including assets managed by Zurich
3 Impact investments in 2019 consisted of: green bonds (USD 3.1 billion), social and sustainability bonds (USD 539 million), investments committed to private equity funds (USD 163 million, thereof 36 percent drawn down) and impact infrastructure private debt (USD 747 million)
4 Investment portfolio is calculated on a market basis, and is different from the total Group investments reported in the Consolidated Financial Statements, which is calculated on an accounting basis and doesn’t include cash and cash equivalents


Real estate investment KPIs Target 20186 Change vs baseline 2017 2016 2015 2010 baseline
Impact of real estate investment: Energy consumption (kWh per sqm)5 -20% by 2020 (vs. baseline) 113 (10.7%) 114 117 121 127
Impact of real estate investment: CO2e emissions (kg per sqm)5 27 (16.3%) 28 29 30 32

5 Scope includes real estate investments in Switzerland (40% of global direct real estate investment value). Buildings in the real estate investment portfolio are largely not used by Zurich. The environmental footprint of Zurich's own-use real estate is reported in Zurich's environmental section. The data are based on meter readings and energy supplier information and are heating degree adjusted.
6 Impact of real estate investment data 2019 will be available in Q1 2021

Community investment key performance indicators Targets 2020 2019 2018 Change 2017 2016 2015
Fundraising and donations (USD millions) 2.5 2.3 2.3 n.m 6.6 1.6 1.5
of which from Zurich employees (USD millions) 1.4 1.4 n.m 3.1 0.7 0.6
of which matching by Zurich business units (USD millions)1 0.9 0.9 n.m 2.4 0.1 -
of which matching from the
Z Zurich Foundation (USD millions)2
n/a n/a n/a 1.2 0.9 0.9
Total time volunteered by workforce (business hours) 150,000 142,200 121,290 17.2% 128,062 44,225 31,040
of which skills-based hours 31,807 29,619 7.4% 22,579 4,039 -
Workforce actively volunteering (% of total headcount)3 25% 20.3% n/a n/a
Total full year charitable cash contributions by Zurich business units (USD millions)1,4 11.9 10.1 17.8% 23.1 29.6 22.6
Total full year charitable cash contributions by Zurich to
Z Zurich Foundation (USD millions)2
40.3 n/a n/a

Notes: Zurich Insurance Group and its employees are contributing through fundraising, volunteering and cash contributions apart from the community investment activities carried out by the Z Zurich Foundation.
1 Excluded are corporate donations made by the Farmers Exchanges. Zurich Insurance Group has no ownership interest in the Farmers Exchanges. Farmers Group, Inc., a wholly owned subsidiary of the Group, provides certain non-claims services and ancillary services to the Farmers Exchanges as attorney-in-fact and receives fees for its services.
2 Previously, charitable contributions of the Z Zurich Foundation were valued on a cash-out basis for the purposes of the key performance indicators. Starting from 2019, contributions cover the total charitable donations made by various legal entities of the Zurich Insurance Group to the Z Zurich Foundation on a cash-out basis. The previously reported 2018 figures have been restated based on that new approach.
3 In 2019, we reinstated our KPI for measuring the number of unique Zurich employees who participated in one or more volunteering events throughout the year.
4 This includes the matching by Zurich business units amount in the fundraising and donations.

After exceeding the target to reduce emissions per employee by 50 percent, and energy per employee by 40 percent, in 2016 (compared to 2007), Zurich has set new targets to reduce emissions and energy by 20% by 2025, against a new baseline year (2015). Zurich has been operating carbon neutral since 2014. Read more.

Environmental KPIs - CO2e emissions Target 2018 2017 2016 2015 baseline
CO2e emissions per employee (metric tons per FTE) -20% by 2025 (against baseline year) 1.94 2.06 2.08 2.43
of which CO2e emissions related to facilities (metric tons per FTE)1 -20% by 2025 (against baseline year) 0.95 1.09 1.08 1.18
Of which CO2e emissions related to travel (metric tons per FTE)2 -20% by 2025 (against baseline year) 0.99 0.97 1.00 1.24

1 Includes emissions from Zurich offices and in-house data centers (electricity and heat)
2 Includes emissions from air travel, rail, and cars (rental cars and car fleet)

Environment KPIs - renewable electricity Target 2018 2017 2016 2015 baseline
Renewable electricity out of total electricity consumption (%)1 Purchase 100% certified renewable electricity 55% 54% 57% 56%

1 All renewable electricity must be verified with an official certificate e.g. Renewable Energy Certificate (REC) or Guarantee of Origin (GO).

Environment KPIs - energy consumption Target 2018 2017 2016 2015 baseline
Energy consumption / FTE (MWh)1 -20% by 2025 (against baseline year) 3.63 3.97 4.18 4.32

1 Includes both actual and extrapolated energy (electricity and heating).

Environment KPIs - paper consumption Target 2018 2017 2016 2015 baseline
FSC certified copy paper (%) Achieve and maintain at least 80 percent FSC certified paper purchased compared to 2015 levels 48% 38% 43% 68%
Environment KPIs – business travel Target 2018 2017 2016 2015 baseline
Kilometers business travel n/a 285,841,996 287,184,552 296,944,190 371,799,555
CO2e fleet (scope 1) metric tons n/a 17,633 21,180 18,584 19,694
CO2e air (scope 3) metric tons n/a 22,069 19,331 23,998 34,185
CO2e rail (scope 3) metric tons n/a 780 666 635 786
CO2e rental (scope 3) metric tons n/a 1,195 1,121 1,156 1,357
Environment KPIs – waste Target 2018 2017 2016 2015 baseline
Metric tons waste n/a 3,626 3,378 3,056 3,296
Environment KPIs – water Target 2018 2017 2016 2015 baseline
Million cubic meters water n/a 0.26 0.31 0.28 0.31

Click here for an overview of Zurich’s historic results 2007-2016.

Our people - operational KPIs 2019 2018 Change 2017 2016 2015
Total number of employees - headcount 55,369 53,535 3.4% 53,146 53,894 55,732
Total number of employees - FTE (Full Time Equivalents) 54,030 52,267 3.4% 51,633 52,473 54,335
Employee turnover rate (%)1 13.6% 14.1% (0.5 pts) 14.7% 16.5% 12.9%
Average tenure (years) 9.7 9.7 n.m. 9.8 9.9 9.6
Talent retention KPIs 2019 2018 Change 2017 2016 2015
Group voluntary turnover1 7.2% 7.5% (0.3 pts) 7.5% 8.2% -
Technical functions voluntary turnover1,2 6.5% 7.0% (0.5 pts) 7.1% 8.7% -
Organizational health and diversity KPIs 2019 2018 Change 2017 2016 2015
Female workforce participation (%) 51.1% 50.7% 0.4 pts 50.6% 51.1% 51.9%
Female participation in Leadership Team (%) 22.6% 22.3% 0.3 pts 21.0% 16.2% 13.7%
Employee participation in Group-wide feedback channels (%)3 76.0% 70.0% 6.0 pts - - -
Employee net promoter score (ENPS)4 +26 +7 19.0 pts - - -

Notes: The ‘active learners’ key performance indicator is not reported for 2019 due to a change in reporting systems. Bolivia and the Farmers Exchanges are not in scope of any above key performance indicators (KPIs). The Farmers Exchanges are owned by their policyholders. Farmers Group, Inc., a wholly owned subsidiary of the Zurich Insurance Group, provides certain non-claims services and ancillary services to the Farmers Exchanges as attorney-in-fact and receives fees for its services.
1 Turnover figures only consider regular and inpatriate employees.
2 Technical functions include Claims, Underwriting and Risk Engineering.
3 Group-wide feedback channels include organization health surveys, employee net promoter scores (ENPS) and any other Group-wide feedback channels.
This KPI refers to the average participation rate in the two occurrences of the employee net promoter score survey.
4 ENPS is calculated as the average of the two surveys carried out during the year, measuring employee loyalty through the likelihood to recommend the company as a place to work.

Together, we can do extraordinary things

As one of the world’s largest global insurers, we know that our future success depends on having the right people on board and giving them the freedom to use their abilities to do extraordinary things. Being part of Zurich means joining a company that strives to create the right environment for all our employees to grow and develop.

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