Measuring our progress on responsible business practices
To ensure continuous improvement in our performance on responsible business practices, we have defined key performance indicators (KPIs) for our sustainability focus areas. Zurich’s sustainability KPIs in the Sustainability highlights 2019 report have been independently assured by an external auditor (Pricewaterhouse Coopers AG). The resulting limited assurance statement is available on page 40.
Zurich has mapped its reporting content to the GRI standards.
|Responsible investment KPIs||2019||2018||Change||2017||2016||2015|
|External asset managers who are signatories to PRI (%)1||81.3%||74.2%||7.1 pts||71.0%||74.1%||70.4%|
|Group assets managed by PRI signatories (%)2||97.5%||97.2%||0.3 pts||97.2%||97.7%||98.1%|
|Total amount of impact investments (USD millions)3||4,555||3,790||20.2%||2,830||1,704||1,031|
|Investment portfolio (USD millions)4||204,803||195,472||4.8%||207,261||195,852||191,238|
1 The United-Nations supported Principles for Responsible Investment (PRI)
2 Including assets managed by Zurich
3 Impact investments in 2019 consisted of: green bonds (USD 3.1 billion), social and sustainability bonds (USD 539 million), investments committed to private equity funds (USD 163 million, thereof 36 percent drawn down) and impact infrastructure private debt (USD 747 million)
4 Investment portfolio is calculated on a market basis, and is different from the total Group investments reported in the Consolidated Financial Statements, which is calculated on an accounting basis and doesn’t include cash and cash equivalents
|Real estate investment KPIs||Target||20186||Change vs baseline||2017||2016||2015||2010 baseline|
|Impact of real estate investment: Energy consumption (kWh per sqm)5||-20% by 2020 (vs. baseline)||113||(10.7%)||114||117||121||127|
|Impact of real estate investment: CO2e emissions (kg per sqm)5||27||(16.3%)||28||29||30||32|
5 Scope includes real estate investments in Switzerland (40% of global direct real estate investment value). Buildings in the real estate investment portfolio are largely not used by Zurich. The environmental footprint of Zurich's own-use real estate is reported in Zurich's environmental section. The data are based on meter readings and energy supplier information and are heating degree adjusted.
6 Impact of real estate investment data 2019 will be available in Q1 2021
|Community investment key performance indicators||Targets 2020||2019||2018||Change||2017||2016||2015|
|Fundraising and donations (USD millions)||2.5||2.3||2.3||n.m||6.6||1.6||1.5|
|of which from Zurich employees (USD millions)||1.4||1.4||n.m||3.1||0.7||0.6|
|of which matching by Zurich business units (USD millions)1||0.9||0.9||n.m||2.4||0.1||-|
| of which matching from the
Z Zurich Foundation (USD millions)2
|Total time volunteered by workforce (business hours)||150,000||142,200||121,290||17.2%||128,062||44,225||31,040|
|of which skills-based hours||31,807||29,619||7.4%||22,579||4,039||-|
|Workforce actively volunteering (% of total headcount)3||25%||20.3%||n/a||n/a|
|Total full year charitable cash contributions by Zurich business units (USD millions)1,4||11.9||10.1||17.8%||23.1||29.6||22.6|
|Total full year charitable cash contributions by Zurich to
Z Zurich Foundation (USD millions)2
Notes: Zurich Insurance Group and its employees are contributing through fundraising, volunteering and cash contributions apart from the community investment activities carried out by the Z Zurich Foundation.
1 Excluded are corporate donations made by the Farmers Exchanges. Zurich Insurance Group has no ownership interest in the Farmers Exchanges. Farmers Group, Inc., a wholly owned subsidiary of the Group, provides certain non-claims services and ancillary services to the Farmers Exchanges as attorney-in-fact and receives fees for its services.
2 Previously, charitable contributions of the Z Zurich Foundation were valued on a cash-out basis for the purposes of the key performance indicators. Starting from 2019, contributions cover the total charitable donations made by various legal entities of the Zurich Insurance Group to the Z Zurich Foundation on a cash-out basis. The previously reported 2018 figures have been restated based on that new approach.
3 In 2019, we reinstated our KPI for measuring the number of unique Zurich employees who participated in one or more volunteering events throughout the year.
4 This includes the matching by Zurich business units amount in the fundraising and donations.
After exceeding the target to reduce emissions per employee by 50 percent, and energy per employee by 40 percent, in 2016 (compared to 2007), Zurich has set new targets to reduce emissions and energy by 20% by 2025, against a new baseline year (2015). Zurich has been operating carbon neutral since 2014. Read more.
|Environmental KPIs - CO2e emissions||Target||2018||2017||2016||2015 baseline|
|CO2e emissions per employee (metric tons per FTE)||-20% by 2025 (against baseline year)||1.94||2.06||2.08||2.43|
|of which CO2e emissions related to facilities (metric tons per FTE)1||-20% by 2025 (against baseline year)||0.95||1.09||1.08||1.18|
|Of which CO2e emissions related to travel (metric tons per FTE)2||-20% by 2025 (against baseline year)||0.99||0.97||1.00||1.24|
1 Includes emissions from Zurich offices and in-house data centers (electricity and heat)
2 Includes emissions from air travel, rail, and cars (rental cars and car fleet)
|Environment KPIs - renewable electricity||Target||2018||2017||2016||2015 baseline|
|Renewable electricity out of total electricity consumption (%)1||Purchase 100% certified renewable electricity||55%||54%||57%||56%|
1 All renewable electricity must be verified with an official certificate e.g. Renewable Energy Certificate (REC) or Guarantee of Origin (GO).
|Environment KPIs - energy consumption||Target||2018||2017||2016||2015 baseline|
|Energy consumption / FTE (MWh)1||-20% by 2025 (against baseline year)||3.63||3.97||4.18||4.32|
1 Includes both actual and extrapolated energy (electricity and heating).
|Environment KPIs - paper consumption||Target||2018||2017||2016||2015 baseline|
|FSC certified copy paper (%)||Achieve and maintain at least 80 percent FSC certified paper purchased compared to 2015 levels||48%||38%||43%||68%|
|Environment KPIs – business travel||Target||2018||2017||2016||2015 baseline|
|Kilometers business travel||n/a||285,841,996||287,184,552||296,944,190||371,799,555|
|CO2e fleet (scope 1) metric tons||n/a||17,633||21,180||18,584||19,694|
|CO2e air (scope 3) metric tons||n/a||22,069||19,331||23,998||34,185|
|CO2e rail (scope 3) metric tons||n/a||780||666||635||786|
|CO2e rental (scope 3) metric tons||n/a||1,195||1,121||1,156||1,357|
|Environment KPIs – waste||Target||2018||2017||2016||2015 baseline|
|Metric tons waste||n/a||3,626||3,378||3,056||3,296|
|Environment KPIs – water||Target||2018||2017||2016||2015 baseline|
|Million cubic meters water||n/a||0.26||0.31||0.28||0.31|
|Our people - operational KPIs||2019||2018||Change||2017||2016||2015|
|Total number of employees - headcount||55,369||53,535||3.4%||53,146||53,894||55,732|
|Total number of employees - FTE (Full Time Equivalents)||54,030||52,267||3.4%||51,633||52,473||54,335|
|Employee turnover rate (%)1||13.6%||14.1%||(0.5 pts)||14.7%||16.5%||12.9%|
|Average tenure (years)||9.7||9.7||n.m.||9.8||9.9||9.6|
|Talent retention KPIs||2019||2018||Change||2017||2016||2015|
|Group voluntary turnover1||7.2%||7.5%||(0.3 pts)||7.5%||8.2%||-|
|Technical functions voluntary turnover1,2||6.5%||7.0%||(0.5 pts)||7.1%||8.7%||-|
|Organizational health and diversity KPIs||2019||2018||Change||2017||2016||2015|
|Female workforce participation (%)||51.1%||50.7%||0.4 pts||50.6%||51.1%||51.9%|
|Female participation in Leadership Team (%)||22.6%||22.3%||0.3 pts||21.0%||16.2%||13.7%|
|Employee participation in Group-wide feedback channels (%)3||76.0%||70.0%||6.0 pts||-||-||-|
|Employee net promoter score (ENPS)4||+26||+7||19.0 pts||-||-||-|
Notes: The ‘active learners’ key performance indicator is not reported for 2019 due to a change in
reporting systems. Bolivia and the Farmers Exchanges are not in scope of any above key performance
indicators (KPIs). The Farmers Exchanges are owned by their policyholders. Farmers Group, Inc., a wholly
owned subsidiary of the Zurich Insurance Group, provides certain non-claims services and ancillary
services to the Farmers Exchanges as attorney-in-fact and receives fees for its services.
1 Turnover figures only consider regular and inpatriate employees.
2 Technical functions include Claims, Underwriting and Risk Engineering.
3 Group-wide feedback channels include organization health surveys, employee net promoter scores (ENPS) and any other Group-wide feedback channels.
This KPI refers to the average participation rate in the two occurrences of the employee net promoter score survey.
4 ENPS is calculated as the average of the two surveys carried out during the year, measuring employee loyalty through the likelihood to recommend the company as a place to work.
Together, we can do extraordinary things
As one of the world’s largest global insurers, we know that our future success depends on having the right people on board and giving them the freedom to use their abilities to do extraordinary things. Being part of Zurich means joining a company that strives to create the right environment for all our employees to grow and develop.