Measuring our progress on responsible business practices

To ensure continuous improvement in our performance on responsible business practices, we have defined key performance indicators (KPIs) for our sustainability focus areas. Zurich’s sustainability KPIs in the Sustainability highlights 2018 report have been independently assured by an external auditor (Pricewaterhouse Coopers AG). The resulting limited assurance statement is available on page 33.

Zurich has mapped its reporting content to the GRI standards. Read more.

  • Responsible investment
  • Community investment
  • Environmental performance
  • Our people
Responsible investment KPIs 2018 2017 Change 2016 2015 2014
External asset managers who are signatories to PRI (%)1 74.2% 71.0% 3.2 pts 74.1% 70.4% 67.9%
Group assets managed by PRI signatories (%)2 97.2% 97.2% 0 pts 97.7% 98.1% 98.8%
Total amount of impact investments (USD millions)3 3,790 2,830 34% 1,704 1,031 667
Investment portfolio (USD millions)4 195,472 207,261 (6%) 195,852 191,238 204,860

1 The United-Nations supported Principles for Responsible Investment (PRI)
2 Including assets managed by Zurich
3 Impact investments in 2018 consisted of: green bonds (USD 2.68 billion), social and sustainability bonds (USD 425 million), investments committed to private equity funds (USD 145 million, thereof 45 percent drawn down) and impact infrastructure private debt (USD 540 million)
4 Starting 2017, the investment portfolio is calculated on a market basis, and is different from the total Group investments reported in the Consolidated Financial Statements, which is calculated on an accounting basis and doesn't include cash and cash equivalents.


Real estate investment KPIs Target 20176 2016 Change vs baseline 2015 2014 2010 baseline
Impact of real estate investment: Energy consumption (kWh per sqm)5
-20% by 2020 (vs. baseline)
114 117 (9.7%) 121 124 127
Impact of real estate investment: CO2e emissions (kg per sqm)5 28 29 (13.9%) 30 31 32

5 Scope includes real estate investments in Switzerland (44% of global direct real estate investment value). Buildings in the real estate investment portfolio are largely not used by Zurich. The environmental footprint of Zurich's own-use real estate is reported in Zurich's environmental section. The data are based on meter readings and energy supplier information and are heating degree adjusted.
6 Impact of real estate investment data 2018 will be available in Q1 2020

Community investment KPIs 2018 2017 Change 2016 2015 2014
Contributions (cash in USD millions) 3.1 6.6 (48%) 1.6 1.5 0.8
of which contribution from employees (USD millions) 1.4 3.1 (55%) 0.7 0.6 0.3
of which contribution from the Z Zurich Foundation (USD millions) 1.1 1.2 (8%) 0.9 0.9 0.6
of which matching contributions from Zurich business units (USD millions) 0.9 2.4 (63%) 0.1 - -
Total time volunteered from workforce (Business hours)2 121,290 128,062 (5%) 44,225 31,040 33,210
of which skills based time volunteered (Business hours) 29,619 22,579 31% 4,039 - -
Total charitable full year cash contributions (USD millions) 1 20.9 23.1 (10%) 29.6 22.6 22.7

1 Charitable contributions include corporate cash donations only. Contributions cover 100% of our Group’s business units and the Z Zurich Foundation. Contributions of the Z Zurich Foundation are valued on a cash-out basis. Excluded are the Farmers Exchanges, which are owned by their policyholders and managed by Farmers Group Inc a wholly owned subsidiary of Zurich Insurance Group Ltd, and contributions made by Zurich employees.
2 Target: By 2021, over 50% of employees taking their volunteer entitlement.

After exceeding the target to reduce emissions per employee by 50 percent, and energy per employee by 40 percent, in 2016 (compared to 2007), Zurich has set new targets to reduce emissions and energy by 20% by 2025, against a new baseline year (2015). Zurich has been operating carbon neutral since 2014. Read more.

Environmental KPIs - CO2e emissions Target 2018 2017 2016 2015 baseline
CO2e emissions per employee (metric tons per FTE) -20% by 2025 (against baseline year) 1.94 2.06 2.08 2.43
of which CO2e emissions related to facilities (metric tons per FTE)1 -20% by 2025 (against baseline year) 0.95 1.09 1.08 1.18
Of which CO2e emissions related to travel (metric tons per FTE)2 -20% by 2025 (against baseline year) 0.99 0.97 1.00 1.24

1 Includes emissions from Zurich offices and in-house data centers (electricity and heat)
2 Includes emissions from air travel, rail, and cars (rental cars and car fleet)

Environment KPIs - renewable electricity Target 2018 2017 2016 2015 baseline
Renewable electricity out of total electricity consumption (%)1 Purchase 100% certified renewable electricity 55% 54% 57% 56%

1 All renewable electricity must be verified with an official certificate e.g. Renewable Energy Certificate (REC) or Guarantee of Origin (GO).

Environment KPIs - energy consumption Target 2018 2017 2016 2015 baseline
Energy consumption / FTE (MWh)1 -20% by 2025 (against baseline year) 3.63 3.97 4.18 4.32

1 Includes both actual and extrapolated energy (electricity and heating).

Environment KPIs - paper consumption Target 2018 2017 2016 2015 baseline
FSC certified copy paper (%) Achieve and maintain at least 80 percent FSC certified paper purchased compared to 2015 levels 48% 38% 43% 68%
Environment KPIs – business travel Target 2018 2017 2016 2015 baseline
Kilometers business travel n/a 285,841,996 287,184,552 296,944,190 371,799,555
CO2e fleet (scope 1) metric tons n/a 17,633 21,180 18,584 19,694
CO2e air (scope 3) metric tons n/a 22,069 19,331 23,998 34,185
CO2e rail (scope 3) metric tons n/a 780 666 635 786
CO2e rental (scope 3) metric tons n/a 1,195 1,121 1,156 1,357
Environment KPIs – waste Target 2018 2017 2016 2015 baseline
Metric tons waste n/a 3,626 3,378 3,056 3,296
Environment KPIs – water Target 2018 2017 2016 2015 baseline
Million cubic meters water n/a 0.26 0.31 0.28 0.31

Click here for an overview of Zurich’s historic results 2007-2016.

Our people - operational KPIs 2018 2017 Change 2016 2015 2014
Total number of employees - headcount 53,535 53,146 0.7% 53,894 55,732 55,969
Total number of employees - FTE (Full Time Equivalents) 52,267 51,633 1.2% 52,473 54,335 54,551
Employee turnover rate (%)1 14.1% 14.7% (0.6 pts) 16.5% 12.9% 12.4%
Average tenure (years) 9.7 9.8 (0.5%) 9.9 9.6 9.3
Talent retention KPIs 2018 2017 Change 2016 2015 2014
Group voluntary turnover1 7.5% 7.5% (0 pts) 8.2% - -
Technical functions voluntary turnover1,2 7.0% 7.1% (0.1 pts) 8.7% - -
Organizational health and diversity KPIs 2018 2017 Change 2016 2015 2014
Female workforce participation (%) 50.7% 50.6% 0.1 pts 51.1% 51.9% 52.1%
Female participation in Leadership Team (%) 22.3% 21.0% 1.3 pts 16.2% 13.7% 15.0%
Employee participation in Group-wide feedback channels (%)3 69.5% - - - - -
Employee net promoter score (ENPS)4 +7 - - - - -
Learning & development KPIs 2018 2017 Change 2016 2015 2014
Active learners (%)5 93.8% 94.9% (1.1 pts) 95.0% 93.8% 98.8%

Notes: Bolivia, and the Farmers Exchanges, which are owned by their policyholders, are not in scope of any above key performance indicators (KPIs)
1 Turnover figures only consider regular and inpatriate employees
2 Technical functions include Claims, Underwriting and Risk Engineering
3 New KPI in 2018 with a larger scope than prior years: Group-wide feedback channels include organization health surveys, employee net promoter scores and any other Group-wide feedback channels. Specifically in 2018 this KPI refers to the average participation rate in the two occurrences of the employee net promoter score survey.
4 ENPS is a new KPI introduced in 2018. It is calculated as the average of the two surveys carried out during the year, measuring employee loyalty through the likelihood to recommend the company as a place to work. ENPS is based on the methodology of measuring and improving customer satisfaction and loyalty (transaction NPS and relationship NPS) which Zurich uses as a successful method to retain customers.
5 Employees who have taken at least one course during the year reported. Farmers Management Services is not included in the KPI scope.

Together, we can do extraordinary things

As one of the world’s largest global insurers, we know that our future success depends on having the right people on board and giving them the freedom to use their abilities to do extraordinary things. Being part of Zurich means joining a company that strives to create the right environment for all our employees to grow and develop.

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