Risk Engineering
by Zurich Resilience Solutions
Expertise you can trust
Enabling you to protect your people, plant and premises around the world, our global network of 850 risk experts is here to support your business. Operating out of 40 countries, Zurich Risk Engineers conduct 60,000 risk assessments annually and manage more than 800 international programs.
Their rigorous approach to risk prevention and mitigation has made our Risk Engineers a crucial pillar to Zurich’s own performance for the past 75 years, and can provide you with the same benefits whether you have insurance with Zurich or not.
Solutions for protecting your business
Zurich Risk Engineering provides the data and insights, and the specialist tools you need to help you make informed decisions around your risk management strategies. Our Risk Engineers design and deliver risk services for customers across a broad range of industries in locations worldwide.
Working closely with you and your broker as you prefer, we will provide solutions tailored to your organization and its specific needs, helping you to best manage your risks. In addition, we operate in partnership with specialist third parties to ensure you have access to the most relevant and up-to-date expertise to face the challenges of a fast-evolving world.
Liability program for an international company
Customer challenge
The customer, a major international company with a broad and very diverse product and services portfolio, was having issues with general liability exposures and controls.
Our solution
In cooperation with the customer, we defined a program of site risk assessments at locations all over the world. The purpose of the work was to assist the customer with reviewing the potential general liability risk exposures and controls on site against the operational and major risk issues identified by the customer in advance of the visits.
The results
Identification and assessment of the key risks of critical activities.
Identification and Development of a customer-tailored risk assessment and reporting approach that allows for comparison of the risk quality of the assessed locations
Cyber security action plan for a large company
Customer challenge
With an increased exposure to cyber attacks and a high public profile, the customer knows its response to a cyber attack will be played out in public.
Our solution
Despite having a well-established incident management plan, the customer wanted to test it against an emerging threat that could also damage their reputation. We worked with the customer to understand their IT landscape and how a cyber incident could impact business-critical systems. Using this insight we developed a scenario to test the readiness of the organization and its ability to respond effectively. Incident Teams had to respond in real time to the scenario as it unfolded, including calling on vendors to obtain additional support and identifying the whereabouts of IT assets. Each department’s ability to keep the business running without IT was stress tested and challenged, as was the team’s ability to manage the media, and keep influential and demanding customers happy.
The results
An action plan for the customer to improve their resilience to cyber-attacks and IT failures.
Greater understanding of the specific reputational & technical challenges of a cyber-attack for the customer.
Supply chain security program for a large company
Customer challenge
A large fast-moving goods company struggled with cargo theft. The thefts resulted in loss of sales and market share. The stolen goods were mixed with counterfeit goods and sold on the black, grey and legitimate markets, thus damaging the brand.
Our solution
Zurich reviewed the physical flow of cargo to reduce idle time in transport. A sub-contractor management program was rolled out inclusive of transportation requirements. Total supply chain approach training and implementation was undertaken.
The results
Losses stopped, black market sales ended and customer complaints ceased.
Property program for company in Central America
Customer challenge
The customer, a major food producing company, was having fire protection issues at its facilities.
Our solution
We carried out a program of 30 property damage and business interruption assessments with a detailed focus on fire protection systems and related testing. This resulted in the proactive management of risk improvement actions and the implementation of sprinkler systems at some locations. In addition, we used My Zurich to enable direct dialogue between our Risk Engineers and local plant managers.
The results
A year-on-year improvement in average risk grading.
A consistent approach to fire protection and an embedded culture around continual risk improvement.
International fleet program for company in Europe
Customer challenge
The customer’s 40,000 vehicle fleet was experiencing escalating claims frequency and average claims costs.
Our solution
We held an initial fleet safety workshop with key stakeholders to understand the issue and carried out motor fleet inspections using a consistent risk grading methodology. To help create a crash-free culture, we developed a tailored motor fleet risk management program looking at management processes, driver safety, policies and driver risk assessments. We also provided a dedicated ‘go to’ resource for advice and guidance.
The results
Fleet claims reduced from 34% to 15%.
Average claim costs per vehicle reduced by over 60%.
Construction program for a company in North America
Customer challenge
A large US-based construction company had safety management issues and growing injury claims incidents.
Our solution
We applied our cultural gap analysis tool Zurich X-Ray and carried out a series of pre-and post-loss workshops to understand the root cause of the claims. We then developed an integrated risk improvement plan from the top level down.
The results
Increased understanding at a senior level around their key loss drivers.
Improved communication commitment to safety and an accident-free culture.
Specialist tools, insights and solutions
You can better manage your risks through the use of our services designed to address specific risk areas of concern to businesses today. These include our award-winning Zurich Risk Advisor self-assessment tool, My Zurich – a one-stop shop enabling you to manage your risks globally, on the go, making informed decisions based on the very latest data – and Climate Resilience. These help organizations such as yours to assess exposure to risks associated with global warming and extreme weather events, and to identify mitigation and adaption actions. We are continually investing in these and other tools, so they will continue to evolve based on your feedback and the latest technological trends.
We at Zurich pride ourselves on the depth of our industry knowledge and our profound understanding of our clients’ own businesses, challenges and requirements.
What are customers saying about working with Zurich?
I was so pleased… Zurich Risk Engineering came in, understood our situation, talked our language and made valuable suggestions that fit our organization.
Zurich Risk Engineers come in and give a lot of insight, and are available to answer any questions via email once they have left.
The Zurich Risk Engineering team knows us and works together with us in a collaborative and positive manner, and we appreciate it.
Very responsive, very easy to work with. Zurich Risk Engineers respond to issues.
We really feel we have a partnership with Zurich Risk Engineering – it is a win/win situation.
Source: Transactional Net Promoter Score research
Contact us
Should you have any questions or need further information please reach out to your local Zurich contact or your broker.
Find products and services in your location
Products and services vary by country and, because the needs of our customers are different, our products and services also vary around the world. Insurance and financial products and services are provided by licensed members of the Zurich Insurance Group (Zurich). Not all products or services listed are available in all jurisdictions or to all customers. Please contact your local Zurich office for details about the relevant products and services in your country. No warranties or guarantees are being made by Zurich based on statements on this website.