Zurich is committed to a Speak Up culture where we appreciate that everyone has a valuable contribution to make and employees and others feel comfortable sharing their views and raising their concerns.
We are encouraged to constructively express our opinions, contribute ideas, or challenge the status quo to help us create a brighter future together. We speak up promptly and report alleged wrongdoing or suspected or actual illegal, fraudulent, improper or unethical conduct (“Integrity Concerns”).
There are multiple channels to raise Integrity Concerns, including to people managers, Compliance, Human Resources, or Legal. We reach out to our managers or Human Resources regarding concerns, suggestions or questions about our jobs or working conditions.
The Zurich Ethics Line may also be used to report concerns either via telephone or online via a web form. Reports can also be made anonymously.
All Integrity Concerns are reviewed by a Triage Committee comprised of representatives from Compliance, Human Resources and Legal.
Confidentiality and no tolerance for retaliation
We treat all reports of Integrity Concerns confidentially (i.e., on a strict need-to-know basis), including the identity of the person making a report, as well as persons who are the subject of the report and/or part of the investigation.
We do not tolerate retaliation, including threats and attempts of such, against any employee or other person reporting an Integrity Concern with reasonable grounds to believe the information reported was true at the time of reporting.
Protection against retaliation is also extended to those who assist in any investigation or provide information/evidence in the course of any investigation and, where applicable, to other persons.