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We care about our colleagues


We care about our colleagues because we know that we can only be successful if we work as a team, and that mutual respect is critical for all of us to realize our full potential.





Treating each other with fairness and understanding

Combining global scale with local experience and service, we help our customers protect the people, places and things that matter most. To deliver our strategy, we need the best from everyone at Zurich, and our people are at the core of what we stand for. We are committed to creating a brighter future together.

Our passion, personal integrity and engagement are crucial factors for the shared success of our company and will help us achieve our strategy and deliver our purpose.

Mutual respect and understanding of each other’s views are essential for building trust and working together as a team – as we live up and work towards our People Sustainability aspiration. We treat others with openness and fairness and appreciate that everyone has a valuable contribution to make.

Zurich does not tolerate harassment, discrimination or bullying in the workplace, whether based on personal identity and expression (e.g., race, ethnicity, color, sex, gender, gender identity or expression, sexual orientation), origin (e.g., national or social origin), beliefs and opinions (e.g., religion or religious belief, political opinion), life circumstances (e.g., age, disability, civil status, pregnancy, caregiving responsibility, veteran status), health and physical characteristics (e.g., past or current health condition, physical or genetic characteristics) or any other relevant characteristic protected under applicable law. This applies regardless of an individual’s duties or position within Zurich.

These principles apply to the entire employee life cycle, such as recruiting, assignments, training, development, promotion, compensation, performance management as well as termination. They also apply to the collaboration between colleagues and the overall behavior towards employees.

Zurich strives to maintain an environment free from all forms of discrimination and harassment. We are encouraged to contact our manager or Human Resources regarding any instances of harassment, discrimination or bullying. We may also use the Zurich Ethics Line to raise Integrity Concerns.

What does it mean for me?

picto employee zurich

We have a responsibility to create an environment free of discrimination and harassment and we speak up against any behavior that is contrary to this.

Fostering a diverse and inclusive environment

We take pride in the diversity of our people, as it is part of making Zurich an employer of choice. We value having different perspectives represented within our organization, which helps us drive innovation and maintain a competitive edge.

At Zurich, we strive to build an inclusive workplace that empowers everyone to achieve their full potential. We are firmly committed to living up to and evolving our policies, practices and ways of working to support these efforts.

We embrace diversity and inclusion because diverse perspectives drive innovation and contribute to our organization's success. Our goal is to create a workplace where everyone can thrive and feel heard, leveraging our varied experiences, skills, and perspectives.

We are committed to equal opportunities for all employees and all people who seek employment at Zurich.

As the world changes and technology evolves, we empower our employees to personally thrive, giving them the chance to acquire new skills and refresh existing ones. We help employees shape their skills through development opportunities and moves around our organization to areas where they can add the most value and learn. We take immense pride in recruiting internally and aim to maintain a high level of internal hires.

Zurich recognizes the right of its employees to freedom of association and collective bargaining and to freely form and join groups for the promotion and protection of employment interests.

What does it mean for me?

picto employee zurich

We strive to sustain a positive work environment in which our perspectives are diverse, our behaviors are inclusive, and our people feel a sense of belonging. If we believe that certain behaviors are contrary to our values, we speak up and, where necessary, bring such behaviors to the attention of our manager or Human Resources. If you experience or suspect unethical or illegal conduct, you can also use the Zurich Ethics Line.

Leading by example

We all aspire to work for managers who truly value our input. This is why whenever we lead others, we treat them with respect and dignity, acknowledge their contributions, actively seek and consider their feedback and ideas, and set a good example by demonstrating integrity.

Managers have a special responsibility to uphold and demonstrate our commitment to ethical conduct, and to sustain a positive work environment that is inclusive, and inspires empowerment and accountability in all of us.

All of our managers are expected to:

Be a role model

As managers, we lead by example and uphold Zurich’s commitment to doing the right thing in everything we say and do. We understand that our decisions and the way we handle ethical situations set the culture for our team.

Communicate expectations

We inform our team members about their responsibilities and make it clear that we expect them to always live by this Code and make ethical decisions.

Promote open and honest dialogue

We actively seek our team members’ input and give them the opportunity to provide feedback and speak up. We create an environment where all team members feel comfortable sharing opinions, raising issues or asking for guidance.

Handle issues respectfully

We listen carefully when an issue, including an Integrity Concern, is raised and we take these seriously. We ask Human Resources for support on issues or questions around our team members’ jobs or working conditions. We forward any issues that may rise to the level of an Integrity Concern to Human Resources, Compliance or Legal as soon as possible, but no later than three business days after receipt, do not conduct investigations on our own, and treat Integrity Concerns, as well as any investigations that may be undertaken, confidentially in accordance with Zurich’s policies and procedures related to the reporting of Integrity Concerns. We emphasize Zurich’s non-retaliation policy to reassure our team members and others that retaliation will not be tolerated.

Ask for advice

If we are ever in doubt about the right course of action when faced with an ethical question or dilemma, we seek advice from our manager, Human Resources, or our Compliance or Legal teams.

What does it mean for me?

picto employee zurich

At Zurich, we value and reward high performance, but above everything else, we are committed to ethical conduct. As a manager, you need to make it clear to your team members that no business and no short-term gain are ever worth risking Zurich’s reputation or our commitment to doing the right thing. Even in the face of ambitious goals or tight deadlines, we must always act with integrity.

Providing a healthy and safe workplace

We endeavor to provide a safe and healthy working environment for all employees.

We foster a positive work environment where people are engaged and motivated, and feel supported to be at their best. We aim to create working conditions that enable employees to thrive and perform sustainably over the long term.

We comply with all applicable health and safety laws, policies and requirements such as:

Keeping our working area clean, healthy and free from hazards that can lead to accidents, emergencies, health issues or security risks

Avoiding any behavior or actions that could put you or your colleagues at risk

Promptly addressing and reporting any safety or health concerns, risks or hazards

What does it mean for me?

picto employee zurich
  • Take personal responsibility for maintaining a positive, safe, respectful, and inclusive work environment.
  • Make sure that you are familiar with the safety program and the evacuation plan for your office building and floor.
  • Speak up if you notice risks, hazards, or behaviors that could compromise the health, safety, or wellbeing of yourself or others.
  • Engage with available resources and wellbeing programs to support your own resilience and that of your team.