Combining global scale with local service, we help our customers protect the people, places and things that matter most. For something this important we need the best from everyone at Zurich, and this is why our people are the heart and soul of Zurich. Together we are committed to creating a brighter future together.
Our passion, personal integrity and engagement are crucial factors for the shared success of our company and will help us achieve our strategy and deliver our purpose.
Mutual respect and understanding of each other’s views are essential to togetherness, building trust and working together as a team – as we live up and work towards our employee promise of Let’s Grow Together. We treat others with openness and fairness and appreciate that everyone has a valuable contribution to make.
Zurich does not tolerate harassment, discrimination or bullying in the workplace, whether based on race, ethnicity, color, age, sex, gender, gender identity or expression, sexual orientation, national origin, religion, disability, pregnancy, veteran status, marital status, genetic information, or any other relevant characteristic protected under applicable law. This applies regardless of an individual’s duties or position within the company.
These principles apply to all aspects of the relationship between Zurich and our employees, such as recruiting, assignments, training, promotion, compensation, discipline and termination, and to the collaboration among and the overall behavior towards other employees.
Zurich maintains an environment free from all forms of discrimination and harassment. We are encouraged to contact our manager or Human Resources regarding any instances of harassment, discrimination or bullying. We may also use the Zurich Ethics Line to raise any such concerns.
We each have a responsibility to create an environment free of discrimination and harassment. You should discourage and speak out against any behavior that is contrary to this.
We take pride in the diversity of our workforce, as it contributes to making Zurich an employer of choice, while helping us drive innovation and maintain a competitive edge.
We value and manage diversity through an inclusive and supportive environment, since this is critical in helping to drive innovation and build employee engagement. We aim to create a workplace where we can all thrive and where everyone’s voice is heard. We embrace and endeavor to harness our different experiences, skills and perspectives.
We are committed to fair and equal treatment of all employees and all people who seek employment at Zurich, including equal opportunities for development and advancement.
Zurich invests in our growth by fostering a learning culture in which potential is developed, performance is reviewed and feedback from all stakeholders is encouraged and appreciated.
Zurich recognizes the right of its employees to freedom of association and collective bargaining and to freely form and join groups for the promotion and protection of employment interests.
- If I ask Human Resources to talk to my boss because he said that the IT position is a ‘man’s job’, will I put my job in jeopardy? – No. Retaliation for reports made with reasonable grounds to believe the information reported is true is not tolerated at Zurich.
- A co-worker makes ethnic jokes on a regular basis and I feel uncomfortable about it. What can I do? – Ask the co-worker to stop or speak with your manager, Human Resources, Compliance or Legal as Zurich does not tolerate this type of behavior. You may also call the Zurich Ethics Line.
We all aspire to work for managers who truly value our input. This is why whenever we lead others, we treat them with respect and dignity, acknowledge their contributions, actively seek and consider their views, ideas and concerns, and set a good example by demonstrating integrity.
People managers have a special responsibility to uphold and demonstrate our commitment to ethical conduct, and to create an inclusive working environment that inspires empowerment and accountability in all of us.
Be a role model
As people managers, we lead by example and uphold Zurich’s commitment to doing the right thing in everything we say and do. We understand that our decisions and the way we handle ethical situations set the culture for our team.
Communicate expectations
We inform our team members about their responsibilities and make it clear that we expect them to always live by this Code and make ethical decisions.
Promote open and honest dialogue
We actively seek our team members’ input and give them the opportunity to provide feedback and speak up. We create an environment where all team members feel comfortable sharing opinions, raising concerns or asking for guidance.
Handle concerns respectfully
We listen carefully when a concern, including an Integrity Concern, is raised and we take concerns seriously. We ask Human Resources for support on concerns or questions around our team members’ jobs or working conditions, and we forward all Integrity Concerns to Compliance, Human Resources or Legal, and do not conduct investigations on our own. We treat Integrity Concerns, as well as any investigations that may be undertaken, confidentially. We emphasize Zurich’s non-retaliation policy to reassure our team members and others that retaliation will not be tolerated (for more details, please see chapter Speaking up and reporting concerns.)
Ask for advice
If we are ever in doubt of the right course of action when faced with an ethical question or dilemma, we seek advice from our Legal or Compliance teams.
At Zurich, we value and reward high performance, but above everything else, we are committed to ethical conduct. As a people manager, you need to make it clear to your team members that no business and no short-term gain are ever worth risking Zurich’s reputation or our commitment to doing the right thing. Even in the face of ambitious goals or tight deadlines, we must always act with integrity.
We endeavor to provide a safe and healthy working environment for all employees.
We strive to create working conditions that promote work-life balance and employee wellbeing.
Keeping our working area clean, healthy and free from hazards that can lead to accidents, emergencies, health issues or security risks
Avoiding any behavior or actions that could put you or your colleagues at risk
Promptly addressing and reporting any safety or health concerns, risks or hazards
Make sure that you are familiar with the safety program and the evacuation plan for your office building and floor.
Familiarize yourself with the Wellbeing Framework@Zurich and consult Human Resources to find out more about global and local employee wellbeing initiatives.
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