Innovation & Technology at Zurich
The future of insurance is closer than we think.
At Zurich, we are already working on many ways to embed our products and service and be closer to where our customers are. With transformative technology evolving every day, the possibilities are exciting and endless. Have a look at the future of insurance:
Strategic programs
Zurich Innovation Championship
Zurich’s yearly global startup program. The biggest open innovation contest for startups in the industry has led to 50+ ongoing collaborations. Find out more about the Zurich Innovation Championship here.
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Strategic programs
Make the Difference
Zurich’s global employee program that helps to accelerate Zurich’s efforts to execute on its strategy and embrace new ways of working via a bottom-up approach.
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Zurich’s global innovation unit
Zurich Global Ventures
Zurich Global Ventures is accelerating Zurich’s development of innovative and digital services that will empower customers to choose insurance they value most. Its portfolio comprises solutions in travel, health and wellbeing, employee benefits, cyber, device protection, digital partners and mobility.
Find out moreAt Zurich, the way we innovate is shaped by our customers' evolving needs. Being innovative for us means doing something differently by simplifying processes, creating new solutions and shifting our services to go beyond financial protection. There’s so much room for innovation in insurance.
We leverage transformative technology to make our customers’ lives easier, simpler and better.
Artificial Intelligence at Zurich
Together with over 150 years of insurance expertise, AI is transforming the industry across the value chain from enhancing risk assessment, to claims handling, to personalization and more.
Responsible AI
Zurich is aware that we need to be mindful of the ethical challenges around data and AI by ensuring fairness and privacy, with transparency and clear accountability. We will always initially develop and explore large language models (LLMs) with synthetic data only, in a safe and controlled (private) environment and with the human “in the loop.” Our Data Commitment and AI Assurance Framework (AIAF) further emphasizes our goal to inspire digital trust:
Data Commitment: Through our industry-leading Data Commitment, launched in 2019, Zurich publicly pledges to customers and any individuals who communicate with us to:
- Keep their data safe
- Never sell their personal data
- Never share their personal data without being transparent about it
- Only put their data to work so Zurich can better protect them so they can get the most out of life.
AI Assurance Framework (AIAF): All AI usage is governed by Zurich’s AI Assurance Framework (AIAF). Launched in late 2022, this new industry-leading framework establishes integrated governance mechanisms to provide assurance for the deployment of solutions using AI and machine learning in line with the OECD AI Principles’ definition of AI:
- Fairness
- Safety and Reliability
- Privacy and Security
- Inclusiveness (and Benefit)
- Transparency
- Accountability
Join Zurich’s digital and technology teams!
Have a look at our digital & technology career page.
Find out moreNews
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January 2024
Zurich launches 2024 edition of global startup program
For the fifth time, Zurich invited startups to apply to its industry-leading startup program, the Zurich Innovation Championship, in one of four categories for the chance to work with Zurich locally and globally – joining more than 50 already ongoing collaborations. The ten winning startups will enter a validation phase, stretching four months from end-May to end-September 2024, receiving project funding of up to USD 100,000.
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October 2023
HelloZurich slashes claim times to just 13 minutes
Zurich UK has reduced average contents insurance claim times to 13 minutes for customers using the new communication channel HelloZurich. The video messaging service tool has seen a 400% increase in customer uptake. Zurich continues to implement technology to help ease the claims process for policyholders.
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September 2023
Zurich hosts first-ever Innovation Demo Day
The Zurich Innovation Championship 2023’s 12 winning initiatives took stage at the company’s first Innovatio Demo Day to celebrate successfully completing a four-month long accelerator. The initiatives are now being executed locally, with the chance to get scaled globally.
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August 2023
Zurich Holding Company of America acquires SpearTip
The acquisition of SpearTip, a cyber counterintelligence firm, expands the cyber risk mitigation services available from Zurich Resilience Solutions, a global division of Zurich’s Commercial Insurance Business, to support customers’ growing needs for comprehensive cyber risk management support amidst a challenging risk landscape.
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July 2023
Zurich APAC announces launch of Zurich Edge
Through Zurich Edge, Zurich is bringing together their new suite of technology capabilities and insurance expertise to provide partners and their customers with a refreshed, seamless and elevated approach to digitally embedded insurance – across all Asian markets where Zurich operates.
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July 2023
Zurich joins forces with insurtech Qover
Zurich Insurance Group announced that it entered a strategic partnership with Belgium-based Qover through Zurich Global Ventures as part of which Zurich also joined the insurtech’s Series C funding round. This collaboration with Zurich Global Ventures emphasizes Zurich’s ambition to find new ways to distribute innovative insurance products and services to reach customers exactly where and when they need it.
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January 2023
Zurich leads Series B fundraise for BOXX Insurance
Global cyber insurtech BOXX Insurance provides fully-integrated cybersecurity and insurance solutions for small-to-medium-sized businesses (SMEs), consumers and families. In September 2021, Zurich had already announced that it had joined the insurtech’s Series A funding round.
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November 2022
Zurich launches next generation global API marketplace
The newly created global API marketplace Zurich eXchange brings together the best services from across the Zurich Group, enabling faster integration and more efficient collaboration throughout the company and with customers and partners. The move marks the next chapter of Zurich’s digital transformation journey.
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