¹ Based on our internal definition.
² Compared to our 2019 baseline.
³ Achieved through our impact investment portfolio of USD 7.9 billion.
⁴ Compared to our 2019 baseline. Cover-More, Farmers Group, Inc. and its subsidiaries, joint ventures and third party vendors are out of scope.
⁵ tNPS is a specific indicator that is calculated as part of the NPS program - with NPS being the global best practice standard for customer experience measurement.
⁶ Senior management represents the combination of career levels D and E.

⁷ As of 2023, we included Farmers Group, Inc. and Cover-More and have evolved the definition of this metric to include internal career opportunities generated for entry-level roles (career level A), international moves, re-hires, and changes in employment types from temporary to permanent. Entry-level roles (career level A) remain excluded from ‘external hires’ as these positions are, by nature, filled by external career starters.
⁸ The Z Zurich Foundation is a Swiss-based charitable foundation established by members of the Group. It is the main vehicle by which we deliver on our global community investment strategy.
⁹ CDP recognizes us among the top 8 percent of companies for supplier engagement on climate change. CDP is a not-for-profit charity that runs the global disclosure system for individuals and organizations to manage their environmental impacts.
¹⁰ Customer retention rate for Retail & CLP business, premium retention rate for CI business.