Our customers
Enabling a more resilient future together with our customers.
We work side by side with our customers to shape a resilient future. Focused on providing our customers with the best insurance solutions for their needs, we support them to navigate an increasingly complex risk landscape with care and responsibility.
We continue to grow our insurance and advisory solutions, evolving our propositions to help customers mitigate and adapt to the impacts of climate change. Through our specialized risk advisory business, we leverage our innovative, data-driven approach to enable companies and communities to identify and quantify exposure to risk and drive mitigating actions.
We play our part in building societal resilience – with a focus on life protection and savings solutions that allow customers to protect their overall health and wellbeing. By providing products that meet diverse needs, we strengthen financial inclusion and wider social security.
A customer-centric approach for every journey
“Being customer-centric means more than meeting needs. It’s about building meaningful, lasting relationships based on trust and relevance. In 2025, our customers rewarded our efforts with higher satisfaction, and an increasing number chose Zurich to protect what matters most to them.”
The context
For more than 150 years, Zurich has been a reliable and trustworthy company, using its expertise to protect individuals and society. Today, customer expectations are evolving rapidly, lifestyles are changing, and technology is reshaping interactions. At Zurich, we are continuously adapting to meet customers’ needs by creating seamless digital experiences, more personalized solutions, quicker responses, and simpler processes.
To meet these needs, we are transforming how we engage – combining empathy with data-driven insights to deliver relevant products, faster service, and meaningful experiences.
By leveraging data, insights and AI responsibly, always through a human lens, we create simple, personalized customer experiences in line with our Data and Responsible AI Commitment.
Customer stories
We support climate resilience by partnering with Blue Marble to protect smallholder farmers. Together, we provide income security and help underserved communities adapt to climate risks through innovative risk management programs.
We enable equal opportunities in Germany by offering disability coverage for schoolchildren aged 10 and older. This initiative helps families secure affordable protection and promotes long-term social inclusion and community resilience.
We are driving sustainability in Brazil by certifying motor repair body shops with an independently accredited Green Seal. In 2024, we collaborated with Instituto Divina Providencia to sponsor training for unemployed individuals, primarily women, to become certified panel beaters.
In Spain, we collaborate with Centro Zaragoza to certify body shops using more than 200 environmental and operational criteria. This collaboration promotes sustainable practices across the automotive repair industry.
Through our joint venture with Banco Sabadell, we offer accident and health insurance with additional services for people over 60, including home care, accompaniment, and access to rehabilitation and physiotherapy.
