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Claims

Our positive and customer-focused claims philosophy

News

New leadership appointments in Zurich’s Group Claims

Zurich Insurance Group (Zurich) has appointed Annarita Roscino as Group Claims Data and Insights Leader, and Nelcia Oliveira as Regional Chief Claims Officer for Latin America. Both will report to Ian Thompson, Group Chief Claims Officer.

Article

Managing EB claims to add value to your captive programme

In this podcast, we discuss how managing EB claims can enhance your captive program. Listen to understand the process, advantages, and value of a proactive approach to claims management. Discover how early intervention can impact the financial outcome of an employee benefit claim on a captive.

Article

How technology, including AI, gives claims investigators an edge

Learn how Zurich is using artificial intelligence to help it catch claims fraudsters.

News

Claims processing start-up wins Zurich Innovation Championship 2020

Innovative work in the field of claims processing has earned ClaimFlo the Gold award in the Zurich Innovation Championship 2020.

Article

How accurate data and AI can transform claims and help customers build resilience

When combined with accurate quality data, AI presents a big opportunity to transform claims service levels and bring new insights to customers, according to Annarita Roscino, Data & Insight leader, Group Claims, Zurich Insurance Company

Article

AI poses challenges, offers tantalizing solutions to insurers fighting fraud

Learn how artificial intelligence (AI) is impacting insurance claims fraud – and how insurers are fighting back.

News

Zurich appoints Saad Mered to the position of Chief Claims Officer for its General Insurance business

Article

Hail or hurricane, Fortune 500 auto dealer counts on Zurich

Sonic Automotive recounts Zurich’s swift claims service in hours after damage from hail and flooding from Hurricane Harvey.

Other

Our year in numbers

Our solid financial position reassures our customers that we will be there when they need us to handle their claims and gives confidence to our shareholders that we are financially stable.