Sustainability at Zurich
Sustainability is about how we do business
Video, 3:47 min
Zurich’s purpose - create a brighter future together - inspires us to use our business model to scale positive impact for us all, as an insurer, investor, employer and in society. We want to partner with others to drive transformative change, so we can all thrive today and in the future.
Sustainability highlights 2023
1 Based on our internal definition.
2 Compared to our 2019 baseline.
3 Achieved through our impact investment portfolio of USD 7.9 billion.
4 Compared to our 2019 baseline. Cover-More, Farmers Group, Inc. and its subsidiaries, joint ventures and third party vendors are out of scope.
5 tNPS is a specific indicator that is calculated as part of the NPS program - with NPS being the global best practice standard for customer experience measurement.
6 Senior management represents the combination of career levels D and E.
7 As of 2023, we included Farmers Group, Inc. and Cover-More and have evolved the definition of this metric to include internal career opportunities generated for entry-level roles (career level A), international moves, re-hires, and changes in employment types from temporary to permanent. Entry-level roles (career level A) remain excluded from ‘external hires’ as these positions are, by nature, filled by external career starters.
8 The Z Zurich Foundation is a Swiss-based charitable foundation established by members of the Group. It is the main vehicle by which we deliver on our global community investment strategy.
9 CDP recognizes us among the top 8 percent of companies for supplier engagement on climate change. CDP is a not-for-profit charity that runs the global disclosure system for individuals and organizations to manage their environmental impacts.
10 Customer retention rate for Retail & CLP business, premium retention rate for CI business.
Explore sustainability
Latest news
-
Climate change
Here’s how climate change will impact businesses everywhere – and what can be done
The impacts of climate change are felt across all industries. But what risks should business leaders be most concerned about, and how can they best prepare for a greener future?
Read the article -
Climate change
Stormy weather – adapting to a changing world
A look at what organizations and communities should do to adapt to extreme-weather events and the role that insurers can play in making the world more resilient to the effects of climate change.
Read the article -
Climate change
Climate Resilience - Need for prioritized and targeted investments
As climate change is already increasing the frequency and intensity of extreme weather events, we urgently need prioritized and targeted investment to strengthen resilience.
Read the article -
Climate change
Adapting to change – building resilience to extreme weather
Floods, drought and wildfires from global warming are taking an increasing toll on societies and the global economy. Open-source data, climate risk models and innovation can help society adapt.
Read the article
